Member of Technical Staff at Salesforce

Senior engineer for the systems that scale.

I build reliable backend platforms, distributed systems, and enterprise products - from architectural design through production delivery.

  • 9+years of engineering experience
  • 3enterprise product organizations
  • Javabackend & distributed systems focus
Suman Sahu
Open to senior, lead & staff roles

Senior engineering profile

I turn complex platform needs into dependable products.

Senior Software Engineer with 9+ years of experience building scalable enterprise systems across Salesforce, ServiceNow, and banking. My work spans Java services, event-driven architectures, APIs, deployment automation, performance engineering, and production reliability.

I am most effective where technical depth and product delivery meet: defining an approach, aligning collaborators, and taking a platform capability from a blank slate to a trusted customer experience.

What I bring

Engineering strengths for high-scale teams.

01

Backend & platform engineering

Java, Spring Boot, microservices, REST APIs, domain modeling, and reusable platform capabilities that hold up in production.

02

Distributed & event-driven systems

Kafka, RabbitMQ, asynchronous messaging, service-to-host communication, and resilient system design.

03

Delivery, performance & reliability

CI/CD, Docker, Kubernetes, Cloud Foundry, ELK, JMeter, and practical automation that shortens the path to quality releases.

Selected impact

Outcome-oriented engineering.

9 months

Helped take Agentforce ITSM from initial build to General Availability.

180+ wins

Supported the early customer momentum of the Agentforce ITSM launch.

99%+ availability

Owned and improved a critical Checkout GET API while reducing latency.

Career progression

Building enterprise platforms since 2017.

2024 - PresentSalesforce

Member of Technical Staff

Building and scaling backend systems for Agentforce ITSM. Delivered Email-to-Incident, GRC capabilities, deployment frameworks, auditability improvements, and notification platform enhancements.

  • Owned delivery of platform capabilities from design through launch.
  • Created performance dashboards and ran JMeter analysis to improve API performance.
  • Built reusable deployment tooling adopted across Compliance, Policies, and Risk Controls.
2020 - 2024ServiceNow

Software Developer

Developed core distributed messaging and automation capabilities for production enterprise cloud platforms.

  • Built a Kafka, RabbitMQ, and OSGi framework for communication between instances and hosts.
  • Created Python deployment automation and contributed to ELK-based operational visibility.
  • Received the LLama Award for messaging framework contributions.
2017 - 2020DBS (DAH2)

Technical Associate

Built Spring Boot and Angular solutions for banking workflows, from credit approval through operational insight.

  • Designed a Node.js rule-engine microservice for country-specific credit rating decisions.
  • Built real-time operational dashboards and practised TDD and CI/CD delivery.

Technical toolkit

Depth across the modern backend stack.

Languages

Java · Python · Node.js · JavaScript

Backend & architecture

Spring Boot · Microservices · REST APIs · Distributed Systems · Object-Oriented Design

Messaging & data

Kafka · RabbitMQ · Event-Driven Architecture · SQL · MySQL · Elasticsearch

Cloud & delivery

Docker · Kubernetes · Cloud Foundry · CI/CD · OSGi · JMeter · ELK

Enterprise UI

Lightning Web Components · Angular

Let's connect

Building a platform that needs to scale?

I am open to discussing senior, lead, and staff-level backend engineering opportunities.